In accordance with The Consumer Protection (Distance Selling) Regulations 2000:
You have the right to cancel your order at any time before it is dispatched, without charge. If we cannot deliver the Goods within 7 days of the order being placed, you have the right either to cancel the order or to agree another delivery time with us.
Once the order has been dispatched to you, you may return any product to us for a full refund of the purchase price (excluding shipping costs) subject to the following terms and conditions:
You must contact us within 7 working days of receipt of the order.
Returned items must be in stock condition - unmarked, unopened and undamaged. All factory seals must be intact.
Faulty or damaged goods
Before returning a product as faulty we ask that you check with technical support for a possible solution. Power Computing considers a ‘reasonable period’ of time for a fault to appear as 28 days. Within this period, if you believe you have received a faulty product, or it was damaged in transit, we will exchange the unit or provide a refund, subject to the following conditions:
Contact must be made within 28 days of receipt of the order.
If you are returning the product for a refund, it must be returned complete (including all original packaging and box contents).
If you are returning the product for a replacement, we will not despatch the new unit until the faulty product has been received at our warehouse.
Certain faults are not covered under this warranty e.g. physical damage or any sign of misuse to a unit or any fault caused by improper use (i.e. uploading incorrect firmware, blocking cooling vents) is not covered.
In such cases we may reject the returned goods. In cases where an item was returned as faulty but no fault could be found, or it showed signs of misuse we would return the item to you and reserve the right to charge a diagnostic charge of £50.
Please check that any serial numbers listed on the sales receipt agree with the parts supplied. Any errors found should be reported to us not later than 24 hours from the date of purchase.
In all events our liability in respect of any sale shall be limited to the sale price of the goods sold.
The warranty offered is non-transferable and will cease to be valid if you should sell or transfer the ownership of the machine within any remaining warranty period.
If your PC System has a software or hardware problem that is not covered by our PC Systems Warranty the above diagnostic charge plus a collection & redelivery charge, where applicable, will be applied.
Please note that the above charges are unlikely to be incurred by you except in exceptional circumstances, since our technical support team will have helped and guided you extensively before accepting a return.
Additionally, please consult our PC Systems Warranty.
These conditions shall apply in accordance with English law.
All the above do not apply to business-to-business transactions, as they are not covered by the Consumer Protection (Distance Selling) Regulations 2000. Please contact us if you require our Business-to-Business Terms and Conditions.